FAQ
Delivery and Returns
The shipping time depends on the shipping method you choose and your location.
- For sea freight, the delievery time is about 25-45 days.
- For air freight, the delievery time is about 7-15 days.
However, please noted that unforeseen circumstances such as severe weather can cause delays in the logistics time.
The price of ocean freight can vary significantly, based on the season and other factors. Please contact us for a more accurate freight quote.
Royal Family is a furniture manufacturer; we build items specifically for you rather than pulling from stock. Thus, we are not able to accept cancellations once your piece has gone into production.
Should an item have a defect you should contact us, and we will review your claim For more information, please review our Terms & Conditions.
Order Questions
You can place your order through this online store once your account is set up. You can also email purchase orders to sales@royalfamilymattress.com
You can place your order through this online store once your account is set up. You can also email purchase orders to sales@royalfamilymattress.com
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
Payment
You can pay by T/T, Bank Transfer, and L/C.
Yes, in order to ensure the safety of funds for both parties, a deposit is required after ordering, please contact us for the specific amount.
Product
All of our products have ISO quality system certification to ensure green health and safety, please rest assured to use.
Of cause, you can view our catalogs online here, or contact us to have a catalog sent to you.
You can contact us to provide customized products to meet your needs. You can also go to our customization information page to learn how to customize the product.
We have automatic production lines to ensure the stability of products. In addition, we have safety measures that can be implemented, and quality inspections are carried out on every product produced to ensure that defective or damaged products do not end up in the hands of customers.